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(Telecommunication,
Call center
outsourcing services) is core to the foundation of
The MAZ solutions
. from telemarketing call center services, inbound sales and customer support to technical support . our aim is to not just simply exceed your requirement, but to become partners to our
Clients
’ business success.
We welcome the opportunity to work with you in providing a workable and profitable solution to your business needs and given the opportunity,The MAZ Solutions will take pride in assisting you in all your (business process outsourcing) requirements reducing your overhead and increasing your profit.
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To maintain a consistent level of service quality, we constantly monitor the performance of our individual (contact center) representatives via key performance indicators and metrics. a considerable amount of resources is spent towards training our agents to meet these parameters. these parameters related to
Call center
operations and efficiency are listed here:
KPIS FOR OUTBOUND CALL CENTER OPERATIONS, SALES AND MARKETING.
contacts per hour - average number of customers an agent was able to contact within an hour.
leads conversion rate - the percentage of leads that actually converted to sales.
hourly sales - the average amount of sales the representative was able to close in an hour.
daily sales - the average value of sales the agent was able to close in a day.
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MITIGATE RISK DURING GROWTH OR VALUE PHASES OF YOUR COMPANY.
expansion is expensive and risky. we allow you to add experienced employees with minimal risk and capital investment. our solution can help expedite your service or product to market, improve service, expand your product line, or allow your current team to focus on high profile projects.
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We offer you both inbound and outbound
Call center
services covering a wide range of solutions for different concerns.
INBOUND SERVICES
• product sales inquiry
• product info request
• order taking
• directory inquiry
• event and trade show registration
• billing queries
• technical support
OUTBOUND SERVICES
• sales and lead generation
• appointment setting
• product promotion
• service and polling
• e-mail and live chat support
• market surveying
• account management
• contact information / data verification
we provide a service commitment 24/7 365 days a year. the MAZ assist you by reducing your labor overheads such as fte insurance, benefits, etc.-comply with industry standards on information security, confidentiality and quality assurance.
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